Sprint Goal: The goal of Sprint 9 is to implement strategies to ensure customer success and enhance retention rates.

Sprint Overview:

• Sprint 9 focuses on building a customer success plan and implementing customer retention strategies. The Customer Success Playbook will guide you in creating a plan to ensure customers achieve their desired outcomes. The Retention Strategies Plugin will help you design and execute effective retention initiatives.

Sprint Tasks:

1. Utilize the Customer Success Playbook to develop a comprehensive customer success plan that aligns with your customers’ needs.
2. Explore the Retention Strategies Plugin and create strategies to enhance customer retention rates.
3. Implement the customer success plan and retention strategies, and measure key retention metrics to gauge success.