Sprint Goal: The goal of Sprint 3 is to establish effective customer support processes and strategies for ensuring customer success.

Sprint Overview:

• Sprint 3 focuses on engaging with your customers and providing excellent support. The Customer Engagement Playbook will help you create a comprehensive support plan, while the Support Metrics Plugin will assist in analyzing customer feedback and measuring support performance.

Sprint Tasks:

1. Utilize the Customer Engagement Playbook to develop a customer support plan tailored to your product or service.
2. Implement strategies to gather and analyze customer feedback to continuously improve your support services.
3. Utilize the Support Metrics Plugin to measure and track support metrics, ensuring the effectiveness of your customer engagement efforts.